Returns & Refunds Policy

1. Overview

We want you to love your Bellery experience. If you are not fully satisfied with your purchase, this Returns & Refunds Policy explains how returns, exchanges, and refunds are handled for orders shipped to Australia, New Zealand, Philippines, Malaysia, Thailand, and Singapore.

2. Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, unopened, and in its original packaging.
The return request must be submitted within 14 days of receiving your order.
Items that have been opened, used, or damaged after delivery are not eligible for return due to hygiene and safety reasons.

Non-returnable items include:

Used or opened products
Items purchased on final sale
Gift cards
Free promotional items

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

Order number
Photos of the product and packaging
Description of the issue

We will replace the item or issue a refund depending on availability.

4. Return Process

To start a return:

Contact us at care@bellery.store
Provide your order number and reason for return
Our team will review your request within 1–2 business days
If approved, we will send you return instructions and the return address

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be:

Issued to your original payment method
Processed within 5–10 business days
Excluding original shipping fees (unless the return is due to our error)

If your refund is delayed, please check with your bank or payment provider as processing times may vary.

6. Exchanges

We currently offer exchanges only for:

Damaged items
Incorrect items
Defective items

For other cases, please request a return and place a new order.

7. Lost or Delayed Shipments

If your package is delayed or lost:

We will assist you in opening an investigation with the courier
Refunds for lost packages are issued only after the courier confirms the loss
Delays caused by customs or local authorities are outside our control

8. International Returns

For international customers:

Return shipping costs vary by country
Customs fees or import taxes are non-refundable
We are not responsible for returns lost in transit; please use a tracked service